FAQ
Can I call you? Can I visit your studio?
To streamline my process as a one-person operation in my home studio, I do not accept phone calls or studio visits/local pick-up. I answer all product inquiry emails in great detail (usually in the evenings when the kid is asleep) within 24 hours!
Do you offer any kind of warranty on your bags?
Absolutely! I make each and every single bag that ships out of my shop, so I stand by my quality products and materials. Your order comes with a 1 year warranty for any issues on my workmanship and materials, where I will repair/replace at no charge based on my determination. This does not include normal wear, accidents, neglect, or for custom orders using materials sourced/provided by the customer. For the lifetime you own your bag, I'm here to service your bag for any repairs due to normal wear or accidents for a reasonable fee to cover material, labor, and return shipping charges.
How do I care for my bag?
Check out my Product Care page.
Do you make wallets or smaller bags?
Because I'm a one-woman operation, I have to highly streamline my processes to best optimize my limited time, so unfortunately I do not offer traditional wallets.
The Wristlet is my best option for a wallet. It has 2 card pockets inside (each carries 3-4 cards), and is perfect for carrying absolute essentials. Clip it inside your larger bag when you need to carry more.
I love your design, but can you modify the dimensions slightly?
Unforunately, I cannot modify dimensions to my designs. Due to time and labor constraints as a one-person operation, I cannot alter any dimensions on my bags.
Fortunately, during my engineering studies, I've had a great deal of practice designing products to serve the greatest good to the greatest numbers, so each bag is designed with high utility in mind to best accommodate my audience to the best of my abilities.
You'll find that I offer a large variety of bag styles in many different sizes. You can find my entire collection in the Custom Collection, which includes bag styles available exclusively for custom order!
Why are certain leather colors are missing from the "Accent" options but available as "Body" color?
The ACCENT (bottom, handles, straps) of the bag endure the most wear and tear. If a color is available for the BODY but not for the ACCENT, that is because the leather is an aniline leather, which is a more delicate leather type that easily shows scuffs and wear. To ensure that my bags are built to the highest durability standards I can offer, I only allow leathers that are graded for commercial upholstery use to be used as the ACCENT of the bag!
I have material that I would like transformed into a bag. Can you do this?
Absolutely! You can see some bags I've made in the past with materials sent by my customers.
I can work with materials like:
1. leather (like this provided alligator hide),
2. military uniforms (like these US Marines uniforms),
3. strong upholstery fabric with NO stretch (like this repurposed bag)
Outside materials can only be used for the exterior "BODY" section of my custom bag collection, unless its a very durable leather. The "ACCENT" (bottom, strap, handles) should be made from my leather, and I use my own lining and hardware for construction.
Please note that bags using materials provided by the customer are not covered under my warranty. If this works for you, message me, and we can discuss further!
Can I get a discount for sending you material to use for my bag?
It depends. For upholstery fabric directly cut from the bolt, or a side of upholstery cow skin leather (not double shoulders, single shoulder, nor belly), a small discount is eligible for a Custom Bag. For any other tanned animal skins or clothing/accessories I have to take apart to incorporate into your bag (leather jacket, military uniform, another leather bag), there is no additional charge as long as you place your order between January through August. From September through December, there is a labor charge for sending materials that cannot be unrolled and integrated right away.
How long until I receive my bag?
At the top of the page of the following links are my current production turnaround times for Ready to Ship/Sale, Classic, and Custom bags.
Add that to the following delivery timeline for when you can expect to receive your bag:
- USPS Priority within the US takes 1-3 business days,
- UPS Ground within the US takes 2-5 business days,
- USPS Priority outside the US takes 6-11 business days.
- Swatches ship via USPS First Class and take 3-5 business days domestic and 2-3 weeks international.
I emailed you, and you haven't responded within your promised 24 hours. Why?
I answer all product/order inquiry emails within 24 hours, so if I have not responded to you within 24 hours, send it again through my Contact Form.
If you are a solicitor, I have probably deleted your email because I simply don't need your service/product or do not have the time to consider it. My time is extremely limited since I am a one-person operation.
A bag from my favorite brand (that's not yours) has been discontinued. Can you make their design?
No, I cannot make a design that is not my own in my current offering.
Fortunately, during my engineering studies, I've had a great deal of practice designing products to serve the greatest good to the greatest numbers, so each bag is designed with high utility in mind to best accommodate my audience to the best of my abilities.
You'll find that I offer a large variety of bag styles in many different sizes. You can find my entire collection in the Custom Collection, which includes bag styles available exclusively for custom order!
I have a picture/sketch for a bag that I want, can you make it?
Yes, if by picture/sketch, you mean it's a photo of one of my bags that you've colored/labeled with the leather colors you want! See examples here and here.
No, if it's not a photo of one of my own designs.
You'll find that I offer a large variety of bag styles in many different sizes. You can find my entire collection in the Custom Collection, which includes bag styles available exclusively for custom order!
I'm looking for a particular color leather to go with my new jacket/shoes, do you have it?
Maybe! I'm a leather hoarder (despite my husband's best efforts to reduce my spending), so I offer a lot of colors. You can order swatches and compare them with your shoes here.
Some of your bags are advertised as "man-friendly". Are they really?
Of course! My husband wears all of my man-friendly bags! Whether he wears them because I've guilt-tripped him into it, or that he truly loves them, we'll never know.
Check out my man-friendly designs here!